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We work directly with schools.
If you are a parent or student, please talk to your schools about CEM.
Comments, Concerns, Complaints & Compliments
We are committed to providing a high quality service, but we are always looking for ways to improve. If you have anything you would like to comment or compliment us on (other than day-to-day issues or general enquiries, which should be referred to the other Contacts on this page), then please This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond to your e-mail within 5 working days.
If you have a complaint or concern then please This email address is being protected from spambots. You need JavaScript enabled to view it.. We will aim to:- Acknowledge your message within 1 working day
- Thoroughly investigate any complaints or concerns you raise, and give you an appropriate response within 5 working days
- Keep you informed if the investigation takes longer than expected
Contact Information
Telephone: +44 (0)191 925 0000
Address: CEM, Ushaw College, Durham, DH7 9RH
Contact Us
If you have any queries or comments on the work of CEM, please use the following contacts:
(Before dialling, please have to hand your DfE or SEED Number or your CEM username)
CEM Primary
primary.support@cem.org
CEM Secondary
secondary.support@cem.org
CEM Entrance Assessments
EAOperations@cem.org
