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We work directly with schools.

If you are a parent or student, please talk to your schools about CEM.

CONTACT US

Feel free to contact us if you have any questions

Comments, Concerns, Complaints & Compliments

We are committed to providing a high quality service, but we are always looking for ways to improve. If you have anything you would like to comment or compliment us on (other than day-to-day issues or general enquiries, which should be referred to the other Contacts on this page), then please This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond to your e-mail within 5 working days.

If you have a complaint or concern then please This email address is being protected from spambots. You need JavaScript enabled to view it.. We will aim to:

  • Acknowledge your message within 1 working day
  • Thoroughly investigate any complaints or concerns you raise, and give you an appropriate response within 5 working days
  • Keep you informed if the investigation takes longer than expected

Contact Information

Telephone: +44 (0)191 925 0000
Address: Cambridge CEM, Level 8, Baltic Place West, South Shore Road, Gateshead, NE8 3AE

Contact Us


If you have any queries or comments on the work of CEM, please use the following contacts:

(Before contacting us, please have to hand your DfE or SEED Number or your CEM username)

CEM Primary
primary.support@cem.org

CEM Secondary
secondary.support@cem.org

CEM Entrance Assessments
EAOperations@cem.org

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Contacting Us

We are currently dealing with an unprecedented number of enquiries.

If you are calling or emailing us we will do our best to answer as quickly as possible, but please bear in mind that there may be a delay in responding to you.

If you are a parent or student, please note that we are unable to enter into discussions with you regarding our assessments or your child’s performance, and your enquiry should be directed to the relevant school.

 

Thank you.